Call us toll free at 800-736-9308
Monday through Friday 9AM to 5PM CST
sales@carguygarage.com
Car Guy Garage, Inc.
Mailing Address:
4740 N. Cumberland Ave. Suite 150
Chicago, IL 60656
* Please call 800-736-9308 for any shipping address *
Your Order
For
questions about your order, please call us toll free at 800-736-9308 or email us at
sales@carguygarage.com
Shipping Cost Calculation and
Taxes
Shipping charges are calculated based
on weight, location, and number of shipments in the order. You can add items to the online shopping cart and enter your zip code, without entering your credit card information, and press apply to see the shipping charges.
Some larger items, like cabinets, flooring, and workbenches, are shipped via freight truck lines. If you have any questions on the shipping cost email sales@carguygarage.com
Tax is only charged on Illinois orders.
Order
Cancellation
You can cancel an order within
30 minutes of placing your order without a cancellation fee. Any non-custom order canceled after the 30 minute period is subject to a 25% cancellation fee times the value the items canceled. No order is
cancellable after it enters shipping process. Custom orders can not be canceled or exchanged. Orders are processed in
our system within 30 minutes of ordering.
Back orders can be cancelled without penalty unless they have shipped.
Estimated
Shipping Time Frames
We use business days,
any day not a weekend or holiday, as a time frame. We ship most products by UPS ground and
Fedex ground.
We will notify if there is a back order
on the product by e-mail. For most orders we provide a tracking
number which can be used to track the progress of your shipment by
clicking on the link in the order status e-mail. We verify all
estimated shipping time frames with confirming e-mails to
you.
Shipping Time Frame: The number of business days from the
time you place your order to the time the product ships. If you have any
questions in regards to the shipping time of a product please email
sales@carguygarage.com or call 800-736-9308 If
you order multiple items, some items ship faster than others and you
will receive status by email on each item.
Additional charges will be added for freight services if one of the below apply:
- You live on an island with access or limited access via bridges.
- You live in a remote location within the US. (A remote area is an area that extends 50 to 75 miles past a Major Airport City. Examples of Major Airport Cities are, Newark NJ, Salt Lake City, UT, Los Angeles, CA, Chicago, IL. The presence of an Airport within 50 to 75 miles of a City, does not constitute it being a Major Airport City.)
- You live outside of our local delivery area and you want a specific delivery time or a delivery on a weekend.
Shipping Outside the Continental U.S. 48 states, International Orders
Please read carefully if you are ordering outside the United States. We will accept and fulfill orders on a case by case basis for all originating orders in Canada, Ireland, United Kingdom, Alaska, Hawaii and Puerto Rico. If you are from another country, we can accept orders via email at our discretion. Most International orders would require the customer to use a freight forwarding company in the United States, Car Guy Garage, Inc. would only accept money orders and certified bank checks for these orders. Please email your address, country or origin and product(s) you would like to purchase. We can then advise of the process to purchase. All sales final on International orders, no returns or refunds. You should also be advised most warranties are not valid outside the United States, if they are valid you may be responsible to ship product to service organization in United States.
These orders are subject to increased shipping fees and in some cases these Countries will collect duties on merchandise that enters these Countries. We are not responsible for outlining any taxes, duties or custom broker fees by any Country outside the USA.
Duties, Taxes, Tariffs, Brokerage fee's and all other applicable fee's that may be charged upon entry of our shipped product to Canada is the sole responsibility of the customer and is NOT included in the flat shipping cost.
If you have any questions on Canadian import fee's prior to placing your order, please call the following numbers for Canadian customs:
From within Canada, call:
1 800 461-9999 (toll free)
From outside Canada, call:
(204) 983-3500 or (506) 636-5064 (long-distance charges apply)
Payment and Charges
Payments for all orders must be received in full before any order will be processed. Custom orders are non-refundable after the order has been processed.
Please be advised that your credit card statement will be processed through Car Guy Garage, Inc. The statement will read Car Guy Garage, Inc. We accept Visa, Mastercard, Discover, and American Express. Please be advised if you request an alternate address to "Ship to" other than "Bill to" that your bank may require that the "Ship to" address be on file with your issuing bank. The charge may be declined if the "Ship to" is not on file with the bank. Please contact your issuing bank to have them put on file your alternate address and try the order again.
Fraud Protection System
Car Guy Garage, Inc. can not prevent
fraudulent parties from placing orders on our web site however we
will not process and ship any fraudulent orders. We have a
proprietary screening method on all orders and fraudulent orders are
flagged for investigation. In some cases, we will ask for printed
identification before processing and shipping orders.
Safe
Delivery
We guarantee that any purchases made at Car
Guy Garage, Inc. will arrive in perfect condition, please open and
inspect merchandise immediately before signing the shipping release contract. When products leave our
warehouses they are shipped without damage or defects, but sometimes the shipping companies have accidents
in getting the products to your door. You must inspect all packages before you sign the contract releasing the shipping company
from all responsibility. Items are priced and shipped
carrying full insurance. In the event that an item is not in good
condition, please refuse the package from the shipping company and email us, at sales@carguygarage.com for replacement
or repair information. You must notify us within 7 days if a product
is damaged, defective or has missing parts. After 7 days we are not
responsible for defective or damaged products. We require proof of damage so we can process a damage claim with the shipping company in the form of digital photographs emailed to sales@carguygarage.com
Our
Return Policy
E-mail your Request for an return
authorization to sales@carguygarage.com. Requests must be made within
7 days of receipt of product. All defective returns are for an
exchange only. For non defective returns, products must be factory
sealed, unopened. We will not issue a return authorization for opened
electronic merchandise for non defective products. For defective
returns, we will issue a return authorization upon your explanation
of defect. Refunds for non defective items that are unopened will be
given after receipt at our warehouse and verification that the
product is factory sealed. Refunds or exchanges for defective returns
will be given after defect is verified by our technicians on staff.
Unopened returns on items are subject to a
restocking fee of 25% plus the actual shipping cost to get the product to you. Please note that the shipping
cost that you may have paid on your invoice may not reflect the true shipping cost of the product, usually the actual
shipping cost is higher than charged. In the case of a return, you will be responsible for the full amount of the actual shipping cost
we paid to get the product to you, we will provide you with the actual shipping bill in these cases.
You are responsible for shipping the product back to us. For your protection, we
recommend that you use UPS insured for return shipment. Please insure
the order for the full amount of your purchase. Please check with us
on the proper address to return merchandise, do not return
merchandise to address above, as this is not the manufacturing
facility or warehouse. You must furnish a tracking number for a proof
of shipment for all returns.
No returns on customized items. All
refused shipments will be assessed an automatic 25% restock
fee plus shipping costs.
International Orders, all sales final, no returns or
refunds.
Your satisfaction is very important to us. Contact
our Customer Care department at sales@carguygarage.com if you have
additional questions about returns.
