Email your request for a return authorization to sales@carguygarage.com. Requests must be made within 7 days of delivery of item. Some exceptions apply. Not all items that we sell can be returned. The product description will specify if the item cannot be returned. Custom orders can not be returned. Do not ship anything back to us before contacting us first.
For items which are shipped US mail, Fedex ground or UPS ground, please send an email to sales@carguygarage.com with a description of the problem and include a photo of the issue. Each situation is different and will be evaluated at the time we are notified of the issue. For items which are shipped via truck freight, please reference our LTL Truck Freight Deliveries page for more information. All defective returns are for an exchange only. For defective returns, we will issue a return authorization upon your satisfactory explanation of defect and in some cases we will need the defective item returned back to the warehouse.
For non defective returns, products must be factory sealed, unopened. We will not issue a return authorization for opened merchandise for non defective products. Refunds for non defective items that are unopened will be given after the item has been shipped back to us, received at the warehouse and verification that the product is still factory sealed. Unopened returns on items are subject to a restocking fee of 25% plus the actual shipping cost to get the product to you. Please note that there is a shipping cost to ship the item to you even though the shipping cost is not listed as a separate cost during the check out process. In the case of a return, you will be responsible for the full amount of the actual shipping cost we paid to get the product to you. We will provide you with the actual shipping cost in these cases.
You are responsible for shipping the product back to us. For your protection, we recommend that you use UPS insured for return shipment. Please insure the order for the full amount of your purchase. Please check with us on the proper address to return merchandise. Do not return merchandise to our mailing address, as this is not the manufacturing facility or warehouse. You must provide us with a tracking number for a proof of shipment for all returns.
No returns on customized items.
All refused shipments will be assessed an automatic 25% restock fee plus shipping costs.
Your satisfaction is very important to us. Contact us at sales@carguygarage.com if you have additional questions about returns.