Our Return Policy
E-mail your Request for an return authorization to firstname.lastname@example.org. Requests must be made within 7 days of receipt of product. All defective returns are for an exchange only. For non defective returns, products must be factory sealed, unopened. We will not issue a return authorization for opened electronic merchandise for non defective products. For defective returns, we will issue a return authorization upon your explanation of defect. Refunds for non defective items that are unopened will be given after receipt at our warehouse and verification that the product is factory sealed. Refunds or exchanges for defective returns will be given after defect is verified by our technicians on staff. Unopened returns on items are subject to a restocking fee of 25% plus the actual shipping cost to get the product to you. Please note that the shipping cost that you may have paid on your invoice may not reflect the true shipping cost of the product, usually the actual shipping cost is higher than charged. In the case of a return, you will be responsible for the full amount of the actual shipping cost we paid to get the product to you, we will provide you with the actual shipping bill in these cases.
You are responsible for shipping the product back to us. For your protection, we recommend that you use UPS insured for return shipment. Please insure the order for the full amount of your purchase. Please check with us on the proper address to return merchandise, do not return merchandise to address above, as this is not the manufacturing facility or warehouse. You must furnish a tracking number for a proof of shipment for all returns.
No returns on customized items. All refused shipments will be assessed an automatic 25% restock fee plus shipping costs.
International Orders, all sales final, no returns or refunds.
Your satisfaction is very important to us. Contact our Customer Care department at email@example.com if you have additional questions about returns.