If you're ordering a large item from us, it will most likely be shipped with an LTL Freight Carrier. LTL stands for less than load, meaning you won't be the only delivery on the truck. Your items are shipped with curb side delivery. Please plan accordingly to make this as effortless as possible. There will be one driver on the truck, and depending on the size of your shipment, he may need some assistance. We recommend having at least 2 people present. You will get the tracking number and carrier when the order ships. If the items are shipping to your home, the shipping carrier will contact you once the shipment is at the closest terminal to you to schedule a delivery window. If the items are shipping to a business address, they usually will not call ahead and instead will attempt to make the delivery within business hours.
Inspect your items carefully before signing for them, we recommend having a box cutter available to help with inspection. Your signature clears the shipping company of all responsibility for any damage that may have occurred during shipping. Although some truck drivers may be in a rush, they are required to let you inspect your shipment before you sign for the items. Once you sign for the items, you are accepting the shipment as is. You will want to make sure the items are in the perfect condition as they were when the trucking company picked them up from our warehouse before you sign any paperwork. If you have any questions or problems, call us at 800-736-9308
The trucking company is not part of Car Guy Garage, Inc. and has been contracted to deliver the items to you in the perfect condition that they left our warehouse. When the shipment arrives to you, the trucking company will have paperwork for you to sign. This is a contract from the trucking company that releases the trucking company from the shipment. Do not sign this paperwork until you are completely satisfied that the shipment has arrived to you in the same perfect condition that it left our warehouse.
Please inspect your shipment carefully before signing for it, we recommend having a box cutter available to help with inspection. Your signature clears the shipping company of all responsibility for any damage that may have occurred during shipping. The driver is required to let you inspect your shipment before you sign for it. Sometimes the driver may be in a rush and want you to sign for the shipment as soon as he arrives or before he unloads the items from the truck. Keep in mind items can be damaged as they are unloaded from the truck, so you do not want to sign for the items until they are off the truck. Politely request the items to be unloaded so you can inspect them before you will be able to sign for the items. If the driver does not want to comply, call us immediately at 800-736-9308
There should be no issues, but accidents can occur, so please thoroughly inspect the shipment. If the delivery driver tries to rush you and not give you adequate time to inspect the shipment, give Car Guy Garage a call at 800-736-9308 before signing for anything.
If there is noticeable damage to the packaging or items, you can outright reject the shipment as damaged. Please give us a call as soon as the damage is discovered at 800-736-9308 so we can fully notate the issues. Also please document the damage with pictures if possible, and notes on the Bill of Lading of what damage was evident.
If shipment only has superficial issues or issues you can work with, please contact us and notate on the Bill of Lading that the units were damaged.
If at any point you are unsure, give us a call BEFORE signing for the shipment.
We realize that for most people, accepting a shipment from a large truck is not common, and we are here to help make it as easy as possible. If you have any questions about your truck freight shipment please call us at 800-736-9308