If you're ordering a large item from us, it will likely be shipped with an LTL freight carrier. LTL stands for less than load, which means your item will not be the only delivery on the truck. The trucking company is not part of Car Guy Garage, Inc. The freight company is a separate entity which has been contracted to make the delivery. The delivery will be what is called "curbside delivery", which means the item will be delivered to the curb in front of your residence. Once the items have been delivered, a signature is required to release the trucking company from the delivery contract. Most shipments are delivered without any problems, but it is important to understand how to receive the shipment. Once your order has shipped, you will receive an email with the freight tracking information ("PRO" number) and additional details about what to expect when the freight delivery arrives.
We may need to cancel an order due to the logistical complexity of delivering a large item via truck freight to a remote location. We will contact you if this is the case with your order. If you would like to check with us in advance if we are able to deliver an item via truck freight to your location, please send an email to email@example.com and include your address and which item you are interested in purchasing.
All refused shipments will be assessed an automatic 25% restock fee plus shipping costs. Once you're item has shipped, you will receive an email with additional details about how to receive a truck freight delivery including what to do if there is possible damage to the item.
If you have any questions, please call us at 800-736-9308 or send an email to firstname.lastname@example.org